1. Seven-day free trial
Starter and Pro subscriptions include a seven-day free trial unless checkout clearly states otherwise. A payment method may be required. If you cancel before the trial ends, the subscription will not renew into a paid billing period. The checkout confirmation and Paddle customer portal show the applicable trial and renewal dates.
2. Automatic renewal
Monthly and annual plans renew automatically at the interval selected during checkout. Paddle, our merchant of record, processes payments and provides receipts and invoices. The amount charged is the localized total shown and accepted at checkout, including applicable taxes.
3. How to cancel
You can cancel through the Paddle-hosted customer portal available from your Lattice Lab account, or request help at mohammad@lattice-lab.com. Please contact us from the email address associated with your subscription.
A cancellation scheduled for the next billing period stops future renewals but does not immediately end the current subscription. Paid features remain available until the cancellation effective date. An immediate cancellation ends paid access when Paddle marks the subscription canceled.
4. Refund eligibility
Payments are generally non-refundable after a paid billing period begins, except where required by applicable law or where we confirm a duplicate charge, billing error, or material technical failure that prevented reasonable use of the Service.
If you believe a charge qualifies, contact us promptly with the account email, transaction date, and reason for the request. We review requests individually. This policy does not restrict mandatory cooling-off, withdrawal, or refund rights available under applicable consumer law.
5. Annual plans and unused time
Canceling an annual plan prevents its next renewal. We do not normally provide prorated refunds for unused time in the current annual period unless required by law or approved under section 4.
6. Processing approved refunds
Approved refunds are issued through Paddle to the original payment method. Bank and card-network processing times vary and are outside Lattice Lab's control. Currency conversion or bank fees may also affect the final amount received.
7. Plan changes
When plan changes become available, checkout or the customer portal will show the effective date and any billing impact before confirmation. We will not silently charge a different plan price without the confirmation required by Paddle and applicable law.
8. Contact
For cancellation or refund assistance, email mohammad@lattice-lab.com. We may ask for information needed to locate and verify the purchase, but never send full payment-card details by email.